I was willing to let that go and just live with it and didn't even plan on reporting it, but today as we were leaving, I had my suitcase in one hand and my dog in the other and as I left my room, totally forgot to put my mask on. You could tell it hardly ever got cleaned back there. There was also a bunch of hair all around the back of the toilet. Once we got into our room, we noticed that the carpet had not been vacuumed and there was a dirty sock laying next to the bed. Then he heard the lady in front of him ask if there was coffee available, to which the employee replied "not in your room!" in a sarcastic tone. My husband was entering the lobby behind a lady and as he was about to put his mask on, a young female employee from behind the desk stated:"Sir, put your mask on! If we see you without it on at any time, you will be told to leave without reimbursement. A perfect stop in case, like us, you want to get an early start for driving IN Mexico and certainly the same if going the other way, into the US further. It is also near the shopping and very close and convenient to the Bridge to go to Mexico. The location is perfect-especially if you want to walk to a restaurant or nearby business. We will definitely stay there next time in Laredo. I had to call back and Idalia, the GM was wonderful and honestly shared that she is new and I could tell she had a real nature to serve others. The bathroom was nice and clean and the shower was 2 notches better than the unnamed competitor that we left to come to Red Roof. The room was good, the desk are was a little small yet sufficient and the TV worked fine, so I got to see Monday Night Football and work on my computer, which is what I wanted. We were on the back end of the property and perhaps that meant lower traffic noises. The Room, #121, I think was perfect for that. The wifi was really the issue and there is a huge sign as you enter that Wifi is Free (and obviously a priority for Red Roof.) We wanted a room that was convenient, so we could keep our truck loaded with shopping stuff and get an early check out to get back to Mexico the next day. I now see some bad reviews and yet, that was not our experience. We checked out of a similarly priced property not so far away and headed to Red Roof.
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